Privacy Policy

1. Introduction

Neuro Axis Lab ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our data engineering services. We adhere to strict data protection standards, including GDPR, CCPA, and SOC 2 Type II requirements.

2. Data We Collect

• Personal Identification Information: Name, email address, phone number, and company details provided via our contact forms.
• Usage Data: Information specifically related to how you access our dashboard, including IP addresses, browser types, and login timestamps for security auditing.
• Client Data: Datasets uploaded for annotation or processing. We do not use Client Data for our own model training unless explicitly authorized in a separate Data Usage Agreement.

3. How We Use Your Data

We use the collected data for the following purposes:

• To provide and maintain our Service (e.g., verifying API access).
• To notify you about changes to our Service.
• To provide customer support and technical assistance.
• To detect, prevent, and address technical issues and security breaches.

4. Data Security

Security is our top priority. We implement enterprise-grade security measures, including:

• Encryption: AES-256 encyption for data at rest and TLS 1.3 for data in transit.
• Access Control: Role-Based Access Control (RBAC) and Multi-Factor Authentication (MFA) for all internal systems.
• Compliance: Regular third-party audits for SOC 2 Type II and ISO 27001 compliance.

5. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. Client Data is retained according to the specific Master Services Agreement (MSA) and is securely deleted upon contract termination or user request.

6. Your Data Protection Rights

Depending on your location, you may have the following rights:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data ("Right to be Forgotten").

7. Contact Us

If you have any questions about this Privacy Policy, please contact our Data Protection Officer (DPO):